Responsibilities：
      
      - Lead warranty claims management. Develop, maintain and improve warranty management system, audit warranty claims come and analyze warranty claim costs.
      - Manage customer quality procedures and work instruction.
      - Manage warranty claim flow and root cause investigation activity.
      - Collect and analyze customer quality information and manage problem definition process.
      - Lead, track and report Product Quality Council and Rapid Problem Solving in the company for BIS and warranty.
      - Lead current product continuous product quality improvement.
      - Lead, manage and report customer quality performance indicators for domestic and international OEM‘s
      - Develop and coach the team to deliver global customer satisfaction.
      
      
      Qualifications:
      
      - Bachelor degree or above, major in automotive engineering or mechanics
      - At least 5 years customer quality management experience and 2 years leadership position in diesel industry or related industry
      - Strong leadership, management and coaching skills
      - Good coordination, negotiation, communication and interpersonal skills
      - Computer literate,
      - Strong analytical thinking and data analysis skill
      - Proven capability with problem solving tools, such as; 8D, 7-step, Red-X and Six Sigma
      - Good English listening, reading, speaking, writing skills.